Shipping policy
At Soglad Hairs & More, we carefully prepare every order to ensure your products are packaged securely and arrive in excellent condition. This policy explains how orders are processed, shipped and delivered.
1. Order Processing
Orders are processed Monday to Friday, excluding UK public holidays.
Once your order has been successfully placed and payment has been confirmed, we will begin preparing your items for dispatch.
Estimated processing time: 1 day
Please note that custom-made or personalised wigs may require additional preparation time. The estimated timeframe for these orders will be communicated at the time of purchase.
2. Delivery
We currently offer delivery to United Kingdom
Available delivery options and costs will be shown at checkout before you complete your purchase.
3. Tracking
Where a tracked delivery service is used, you will receive tracking information once your order has been dispatched.
Please ensure that your email address and contact details are entered correctly at checkout so that we can provide you with relevant order and delivery updates.
4. Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us with your order number.
We will do our best to assist you and, where applicable, work with the delivery provider to investigate the shipment.
Please note that delivery times provided by third-party carriers are estimates and are not always guaranteed.
5. Incorrect Delivery Information
Customers are responsible for providing an accurate delivery address when placing an order.
If an order is returned to us because an incorrect or incomplete address was provided, please contact us to arrange the next steps. Additional delivery charges may apply where a new shipment is required.
6. Damaged Packages
If your package appears damaged when delivered, please take photographs of the packaging and the item before using or altering the product and contact us as soon as possible.
If the item itself has been damaged during delivery, we will assess the issue and provide an appropriate remedy in accordance with your consumer rights.
7. Custom & Personalised Wigs
Custom-made and personalised wigs may require additional processing time due to the customization involved.
The expected timeframe will be communicated when your order is placed.
Because these products are made according to individual customer requirements, please ensure that all measurements, colours, lace, density, styling and other requested details are correct before submitting your order.
8. Wig Revamp Services
For wig revamp and hair treatment services, customers are responsible for safely packaging and sending their wig to us unless otherwise agreed.
We recommend using a tracked and insured delivery service when sending valuable wigs.
The return shipping cost for the completed revamp service is included in the service price unless otherwise stated at the time of booking.
9. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Please include your order number when contacting us about an existing order.