Refund policy

At Soglad Hairs & More, we want you to be completely satisfied with your purchase. We carefully inspect our products before dispatch and aim to provide high-quality human hair products and wigs.

This policy explains how returns, cancellations and refunds are handled. Nothing in this policy affects your statutory rights under UK consumer law.

For eligible products purchased online, you have the right to cancel your order within 14 days of receiving your item, without having to provide a reason.

If you wish to cancel your order, please contact us within 14 days of delivery. Once you have notified us, the item must be returned within a further 14 days.

To be eligible for a change-of-mind return, the item must be returned in an unused and resalable condition, with all original packaging, tags and accessories where applicable.

Hair and wigs must not have been worn, cut, coloured, bleached, washed, altered, installed or otherwise processed.

We reserve the right to reduce a refund where an item has been handled beyond what is reasonably necessary to inspect it and its condition has been diminished as a result.

Custom-made or personalised wigs made specifically to your requirements may not be eligible for cancellation simply because you have changed your mind, where the law allows an exception for personalised or made-to-order goods.

This may include wigs that have been specifically customised in relation to size, colour, density, lace, styling or other requirements requested by the customer.

However, this does not affect your statutory rights if a custom-made item is faulty, not as described or does not meet the agreed specifications.

If your item arrives faulty, damaged or is not what you ordered, please contact us as soon as possible with your order number and clear photographs or videos showing the issue.

We will assess the issue and, where appropriate, offer a repair, replacement, refund or other remedy in accordance with your consumer rights.

Please do not alter, wash, cut, colour, install or otherwise process an item that you believe is faulty before contacting us, as this may make it difficult for us to assess the original condition of the product.

For a change-of-mind return, the customer is responsible for the cost of returning the item to us, unless otherwise stated or required by law.

Where an item is faulty, damaged, incorrect or does not conform to the contract, we will handle the return and appropriate remedy in accordance with applicable UK consumer law.

Once your returned item has been received and inspected, we will process any approved refund.

Where a refund is due under your statutory cancellation rights, we will refund the relevant amount within the legally required timeframe.

For eligible change-of-mind cancellations, the refund will normally include the cost of the cheapest standard delivery option originally paid by the customer. Any additional amount paid for an upgraded delivery service is not normally refundable.

Refunds will be made to the original payment method wherever possible.

If you would prefer to exchange an eligible unused item rather than receive a refund, please contact us before returning the item. Exchanges are subject to product availability.

To request a return, please contact us through:

Email: iroghama.osas1@gmail.com 

WhatsApp: 447776549341

Please include:

We will provide further instructions on how to return your item.

Nothing in this policy limits or excludes any rights you have under UK consumer law. Where the law provides you with rights that are more favourable than the terms stated above, those legal rights will apply.