At Soglad Hairs & More, we take great care when revamping and restoring wigs. To achieve the best possible result, customers must ensure that the hair and wig supplied meet our service requirements.
1. Hair Eligibility
We only accept wigs made with 100% human hair for our wig revamp and hair treatment services.
We do not accept synthetic hair, synthetic blends or wigs containing non-human hair for these services.
If we are unable to confirm that the hair is 100% human hair, we reserve the right to decline the service or contact you before proceeding.
2. Condition of the Wig
Please ensure that the wig is securely packaged and sent to us in a condition suitable for treatment.
Before beginning the service, we will assess the condition of the wig.
Please be aware that we cannot guarantee that a wig will return to its original condition if it has been heavily damaged, excessively tangled, shedding significantly, chemically processed, over-bleached or otherwise compromised before we receive it.
Where we believe the condition of the wig may affect the outcome, we may contact you before proceeding.
3. Service Results
Our revamp services may include cleaning, conditioning, detangling, restyling and other agreed treatments depending on the service selected.
The final result will depend on the original quality, age and condition of the hair and wig.
While we always work to achieve the best possible result, we cannot guarantee that severely damaged hair will be restored to its original condition.
4. Shipping Your Wig to Us
Customers are responsible for safely packaging and sending their wig to us unless otherwise agreed.
We recommend using a tracked and insured delivery service when sending valuable wigs.
Soglad Hairs & More is not responsible for loss or damage caused by a customer’s chosen delivery service before the item reaches us.
5. Return Shipping After the Service
The return shipping cost for sending your completed wig back to you is already included in the total price of the revamp service, unless otherwise stated at the time of booking.
You will therefore not normally be charged an additional return-shipping fee after your service has been completed.
6. Additional Work
If, after inspecting your wig, we determine that additional work is required beyond the service originally booked, we will contact you before carrying out any additional chargeable work.
No additional work that carries an additional cost will be undertaken without your agreement.
7. Cancellation and Refunds
If you book a revamp service online, your cancellation rights will depend on when you cancel and whether the service has already started.
If you request that the service begins before the end of any applicable cancellation period, you may be required to acknowledge this when booking.
Once a service has been fully completed following your request for it to begin during the cancellation period, your statutory cancellation right may end where the legal requirements for this exception have been met.
Nothing in this policy affects your statutory rights where a service has not been carried out with reasonable care and skill or does not meet what was agreed.
8. Turnaround Times
Estimated turnaround times will be communicated at the time of booking or before the service begins.
Turnaround times may vary depending on the condition of the wig and the level of work required.
If there is an unexpected delay, we will communicate this to you as soon as reasonably possible.
9. Customer Responsibility
By booking a wig revamp service, you confirm that the information you provide about the wig and the service required is accurate.
Please disclose any previous chemical treatments, colouring, bleaching, repairs or significant damage where known.
10. Contact Us
If you have any questions about our wig revamp services, please contact us before booking.